Access training simulations that demonstrate how to use the Success Community. Make sure you have your speakers or headphones on.
- Logging On for the First Time (HTML video, 4:02)
- Updating Your Settings & Profile (HTML video, 3:34)
- Using the Global Search (HTML video, 3:23)
- Registering for NCP Certification (Video, 1:00)
Functionality only available to Main Client Community users.
- Resetting a User Password (HTML video, 0:50)
- Updating a Success Community User (Video, 1:11)
- Adding a Success Community User (HTML video, 1:19) Not applicable to MediTouch users. Success Community access is automatically created for all users with an active MediTouch user ID.
- Deactivating a Success Community User (HTML video, 0:57)
- Creating a Case (HTML video, 2:24)
- Creating a Case for a Child Account (Video, 1:36)
- Viewing and Updating Case Information (HTML video, 2:32)
- Accepting a Case Resolution (HTML video, 2:26)
- Closing a Case (HTML video, 1:40)
- Registering for Services(Video, 3:01)
- Attending Services(Video, 0:58)
- Canceling a Services Registration (Video, 1:41)
- Searching for and Voting on Ideas (Video, 3:55)
- Posting an Idea (Video, 3:40)
- Tracking an Idea (Video, 3:11)
- Posting a New Chatter Question (HTML video, 1:11)
- Searching Chatter (Video, 1:45)
- Answering, Bookmarking & Liking a Chatter Post (Video, 1:48)